With you in mind.
terms & Conditions
WHO WE ARE
Ingleside is a hotel and events venue, that operates alongside Téatro Bar & Restaurant in Cirencester at 5 Beeches Road, GL7 1BN. Ingleside & Téatro are operated by Ingleside Heritage Ltd whose registered office is at Springfield House, 45 Welsh Back, Bristol, BS1 4AG
HOW TO CONTACT US
You can contact us by completing the form on the ‘Contact Us’ page of our website, by telephoning 01285 648230 or emailing firstname.lastname@example.org
YOUR BOOKING REQUEST
Your booking will not be complete until you receive a confirmation from us, at which point a contract will come into existence between you and us.
We require credit or debit card details from you to confirm your booking. Where you have reserved a ‘Prepaid’ room your card will be charged with the non-refundable room rate when you make your reservation. Where you have made any other type of reservation, your card will not be charged unless one of the events specified below occurs, for example if you cancel your booking after the allotted time.
Group Bookings – please contact our front desk to discuss your requirements.
All names are required for all adults staying at Ingleside.
CHANGING OR CANCELLING YOUR BOOKING
If you wish to make a change to your booking, please contact us at the earliest opportunity. We will let you know if the change is possible and will send you a confirmation email if the change is accepted.
We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation. In the event of over-booking, we will assist you with relocation to an alternative hotel.
If we cannot make the change you have requested or the consequences of making the change are unacceptable to you, you may want to cancel your booking. Your reservation confirmation email will stipulate the terms of your booking and the cancellation policy applicable to your reservation.
Where your reservation includes the flexibility to cancel your reservation, you may cancel your booking up to 13:00 GMT two days before your arrival date. If we receive your cancellation request by no later than this time, there will be no charge in relation to your cancellation. We will normally credit refunds within 10 days of cancellation. In accordance with these terms you are an individual consumer, your statutory rights are unaffected. Any cancellation request we receive after 13:00 GMT on the day before your arrival will be subject to a fee equivalent to one night’s stay in the room you had booked. This cancellation fee will be charged to the card details you supplied to us at the time of making your booking. This cancellation fee will also apply if you fail to arrive for your stay at Ingleside, a prepaid reservation will incur the entire stay charge. We regret that we cannot cancel or amend a booking after check-in.
If you wish to cancel your booking, please contact us by telephoning 01285 648230 or emailing email@example.com.
Where a refund is payable in accordance with our terms and conditions, we will only make refunds to the payment card that you used to make the booking.
Your booking is not transferrable. You cannot transfer or resell your booking (in whole or in part) or advertise or otherwise offer any Ingleside room for sale and if you do transfer or resell (or attempt to transfer or resell) your booking, then we may terminate your booking and retain any money paid to us for such booking. Any bookings resold or transferred may not be honoured and we accept no liability in respect of this. We may also refuse to take any future bookings from you.
CHECK IN & CHECK OUT
Unless otherwise agreed, check-in is permitted from 14:30 and we kindly ask that all guests depart by no later than 11:00. An earlier check in, or later check out may be possible subject to availability and an additional charge.
In the interests of security and the prevention of fraud, we may ask you to confirm your identity by providing your passport, driving licence or another form of photo ID that must contain the PASS hologram upon check-in.
Guests travelling from outside the UK
If you are travelling from outside the UK, we are required by law to ask for your passport and the place of your next destination at the time of check-in. If you do not have your passport, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months, and we may disclose this to a police officer or other official as required by law. We are required to collect this information in relation to each member of your party over the age of 16 and we reserve the right to refuse entry to Ingleside to anyone who is unable to provide this information.
Guests under 18
Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to Ingleside to anyone who is under the age of 18.
Your room is accessed and unlocked with a card that will be provided to you when you check in. Power in the room is activated by inserting your room key-card into the power slot. These cards are due for return on check–out, with a £20 charge applicable for each unreturned card.
We can provide a lockable kiosk for your luggage should you require, on our site, however, we do not accept any responsibility or liability to either loss, damage, or theft.
The price of your stay (which includes VAT) will be the price indicated when you make your reservation via the website, or as communicated to you if you place your booking by telephone or email. Please check the price in your confirmation email. We will do our best to ensure that the price advised to you is correct however, it is always possible that, some of our room charges may be incorrectly priced. We will confirm the price of your stay in our confirmation email, so please double-check that when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our website or otherwise communicated to you, we reserve the right to charge our correct room charges or to cancel your reservation.
A credit card pre-authorisation will be taken upon check-in. All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. Please let us know before you check-out if you notice any abnormalities in any charges which have been assigned to your room.
Extras incurred (including damages/loss) during your stay and not declared at checkout will be charged up to 10 days after your stay- a breakdown of these extras will be sent electronically to your pre-provided email address and paid for using the booking card on file.
Please note our hotel is a ‘cash-free’ and ‘cheque-free’ business and therefore all payments must be made via credit or debit card.
During your stay, we ask that you comply with the following house rules:
The images of our rooms and facilities on our website are for illustrative purposes only. Each part of Ingleside is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room and, whilst we will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay.
- Rooms with a single king-size bed are suitable for a maximum of 2 adults and 1 cot (upon request)
- Rooms with a single super–king-size bed are suited for a maximum of 2 adults and 1 cot (upon request)
- Suites with a single super–king-size bed and sofa bed are suited for a maximum of 4 adults and 2 cots (upon request).
We cannot accept and reserve the right to cancel reservations that exceed the number of maximum guests allowed per room.
Food & Drink
Ingleside offers food & drink through its onsite restaurant & bar Téatro during the restaurant’s opening hours. Please refrain from bringing in any outside hot food or beverages including takeaways and fast food.
All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or while in the surrounding area.
No smoking or vaping is permitted inside Ingleside at any time, whether in your room or elsewhere. Ingleside has a designated smoking area, and our staff will happily advise you of the location upon request. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay if we find you have failed to comply with our smoking policy.
Animals & Pets
No animals will be allowed in Ingleside except for service animals. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of any damage or specialist cleaning that may be required. We also reserve the right to terminate the remainder of your stay if an animal is causing a disturbance.
Guests must report any accident/injury/near-miss they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed to comply with health and safety obligations and for insurance purposes.
We kindly ask that you respect our guests and employees by refraining from any improper, violent, or abusive behaviour and any illegal conduct during your stay. We reserve the right to eject you from the premises and cancel the remainder of your stay if you fail to respect this policy.
We kindly ask that all guests respect Ingleside rooms and facilities. If there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, please notify a member of staff immediately. We want to provide a safe and secure environment for your stay and where necessary we will take appropriate security measures. If an incident occurs during your stay resulting in theft, loss, or damage of your property we will carry out an internal investigation. If we do not feel certain that your property was stolen, lost or damaged through any fault of ours, our staff, or agents our liability will be limited to the maximum sums under the Hotel Proprietors’ Act 1956 and if an incident is referred to the Police and they draw the same conclusion as us, this will also be evidence that our liability is limited to those maximums. If the loss is caused by an act of negligence by the customer, or by an Act of God (such as a flood) our liability will be limited to the maximum sums under the Hotel Proprietors’ Act 1956.
We regret that there is no dedicated parking available at Ingleside. However, Beeches Road public car park is opposite our site. If you require any assistance in accessing Ingleside, please contact our team to discuss your requirements and we will do our best to assist. As a non-affiliated public car park, we accept no liability or responsibility for your vehicle or possessions in the vehicle during your stay and we cannot guarantee that a space will be available.
Ingleside has a strict no press policy. Guests will be held accountable if they disclose or identify any other members or guests who are in Ingleside in any press or social media including Facebook, Twitter, Instagram and on personal blogs. Similarly, guests must refrain from identifying or describing any private hire or member event occurring at Ingleside.
Ingleside will immediately enforce against and notify relevant authorities where human trafficking is suspected.
In the unlikely event that there should be an issue with your stay do not hesitate to contact a member of staff so that this may be immediately identified and amended. Retrospective claims for complaints not raised during your stay will not be reimbursed.
USING EQUIPMENT & FACILITIES
When using any equipment and facilities available at Ingleside, you must take care to safeguard your own health and safety and that of other people, and you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication) or your failure to advise Ingleside staff of a medical condition relevant to your use of the equipment or facilities.
Téatro Bar & Restaurant is child-friendly under adult supervision. Under 18s must not left unattended in any rooms or public areas at any time.
In exceptional circumstances we may safeguard children who are presented with only one adult on check by asking them to confirm their relation to the adult.
DAMAGE & LOSS
We provide a safe in each room for the storage of personal items and all reasonable efforts are made to provide a secure hotel environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely, and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to Ingleside. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests.
We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents, or subcontractors) and for fraud or fraudulent misrepresentation.
YOUR PERSONAL INFORMATION
OTHER IMPORTANT TERMS
Ingleside will not be responsible and will not pay any compensation where we are prevented or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, pandemic, fire, adverse weather conditions, acts of terrorism, gas, water or other utility failures.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you later. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment later.
Governing Law & Disputes
These terms are governed by English law and you can bring legal proceedings in relation to these terms or your stay at Ingleside in the English courts. If you live in another country in Europe, consumer law and regulation may mean that you can bring legal proceedings the country within Europe in which you reside.
Alternative Dispute Resolution
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.